Reviews

David did a terrific job installing our new A/C units. First of all, he was VERY responsive and came out to see what was needed immediately. We were given a quote the same day and they turned out to be the most competitive and reasonably priced. David was also very helpful in helping us make the best decision based on our needs and giving us all the information we needed to do so. When the A/C units came in, his team did a terrific job leveling and ensuring the units were installed properly. This is a family-owned business. It makes a big difference dealing with the owner of the company instead of an employee. In addition, David came out to the installation himself to ensure things were done properly and to his satisfaction. If you are looking for a professional team that takes pride in their work and will be there for you when service is needed, I highly recommend Bates A/C and Heating. This company has your best interest at heart. You won't regret it!!!

Response time: 11 minutes from request call to at my door. Diagnostic time: 9 minutes. Repair time: 10 minutes. Air on! Check the rest of the system to validate only one problem:25 minutes. Happy customer: for life.

Nathan from Bates heating showed up on time, fixed my ac. He was very professional and polite. He explained what the issue was. The cost was very reasonable too. I seriously recommend them and will use them in the future. Thanks Nathan. Pleasure doing business with you and your company. George

Awesome service! Fast, professional and honest. Nathan showed up promplty. Issue was resolved quickly and he took the time to answer all of my questions. Will definitely use again.

Very happy experience with this team of professionals. David Bates and his crew are worth every penny we spent and these days every penny counts. We will highly recommend them to everyone.

Great company! I highly recommend.

Bates responded quickly and professionally. They were reasonably priced. I would highly recommend!

Absolutely fantastic service!! They came out the next day and solved the problem. The crew Donny, Luis & Ricky replaced a 20+ year old unit in about 4 hours.

Called three company's on a Saturday for service. Bates was the only one to respond to my call and send someone to repair the problem Thank you! They are very well priced and have super service.

Got home after a long day at work and it was 79 degrees inside my house. Called David and he came right out and was able to get my repair done right away. I cant tell you how grateful I am. Highly recommend!

The install Techs were on time , worked quickly and all was working well on conclusion. They were very friendly and answered all our questions.

Had a new unit installed & very happy with their service. They were efficient & I would recommend them. Their prices are lower and their service is better than other companies we have used in the area.

Always gets the job done and with great quality! 10/10 recommend

Nathan came out today - repaired one unit and serviced both. Very pleased with company. Would highly recommend. They arrived when they said and explained what was needed and answered any questions we had.

I called Bates Heating and Air on Fathers Day 2024 which also was the weekend about one of my rentals. My renter called and said her A/C was out. I went over and in fact both inside and outside units were not working. David the owner had his boys over for fathers day but walked me through troubleshooting the system. After his suggestions finding the 5 amp fuse was blown behind a cover panel inside the main unit. I went and got a new fuse and installed same. Both units came on and after a week A/C still working great. Thank you David for caring about your clients, no matter what day it is !!!!! I would highly recommend David and his crew if you need either A/C or Heating issues.

I rely on reviews when choosing a company to work with, and Bates really did live up to all the five-star reviews they have received. I appreciate how knowledgeable and professional Nathan was and the time he spent explaining and answering my questions. A/C units are a big investment, and I believe Bates is a company to trust.

David and team run an efficient and cost effective operation. Integrity and attention to detail are attributes of their work. It is obvious they communicate well within their team. I believe their prices are great because of low overhead in their operation. Great warranty on their work

Dave was great to work with from the initial quote to final installation. Shows up when he says he will and very professional installation. Pricing was reasonable and in line with other quotes, but his straightforward analysis and proposal gave him the edge.

David Bates sent Donny and Dillion to install a new Air Conditioner and Heat Pump at my house. They did a great job of installing the units; and, did a great cleanup. They were friendly, cordial, and exceedingly nice people. David has done maintenance and repair on my old unit since I moved to this house in 2017 at which time the old unit was 11 years or more old. David has been a wonderful, competent, and extremely fair businessman in all my dealings with him. I will continue with Bates Heating & Air for service maintenance and other repairs if and when needed. I highly recommend Bates Heating & Air to everyone who has heating and air needs; both install of new heating & air units or maintenance and repair.

So happy with my system and how great David and his team Nathan and Donny take care of their customers. Professional workmanship, great prices and quick to get you working again. I recommend them 100%

I had a clogged condensate drain line that Nathan fixed very promptly and professionally! I called for service on June 17 and they responded the very next day. Technician explained everything in detail and did an excellent job. I would recommend them highly!

On time, quality installation, job site left clean, very fair price compared to other quotations. I highly recommend!

I called the company Sunday evening. The owner David, immediately returned my call and said he would have a tech here on Monday to check my ac. Nate was here as promised. He was efficient, professional and explained the issue and options of needed repairs in detail. I highly recommend Bates Heating & Air in Granbury, Texas.

Nathan did an awesome job, he came the same day that I needed my air-conditioning fixed. He did a professional and efficient job, thank you for being prompt.